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Understand the Rules That Govern Your Account

These terms set out what you agree to when you open and use your mileatoto account — covering how we handle access, wallet transactions via DANA, OVO, and GoPay, and what we expect from you in return.

Account Access RulesDANA, OVO, GoPay Wallet TermsEligible Regions OnlyAccount Security ObligationsFair Use Policy

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What These Terms Cover and How They Apply

mileatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing mileatoto — whether through your mobile browser, saved shortcut, or any linked path — you accept the terms described here. These terms govern account creation, wallet top-ups, transaction records, and how disputes are handled. We may update these terms when our services change; continued

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access after an update means you accept the revised version. If you disagree with any part of these terms, the correct step is to stop using the account and contact our support team to close it. Payments processed via DANA, OVO, or GoPay are governed both
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by these terms and by each wallet provider's own policy — you stay responsible for keeping your wallet credentials secure. Access to certain features depends on your region and is available only where local law permits. Players in Makassar and other parts of Indonesia should check
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their local eligibility before proceeding. We do not guarantee uninterrupted access and reserve the right to suspend an account if it breaches these terms. All account activity — deposits, withdrawals, session history — is logged and may be reviewed in cases of suspected misuse.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Any Terms Query

Team online

Live Chat

Open the chat window from your account screen any time you have a question about these terms. Our team responds directly — no ticket queue for straightforward policy queries.

Email Support

Send a detailed message if your terms question involves transaction records or account access history. We review account-level cases and reply with the relevant policy section.

Help Center

Browse the help section from your mobile or desktop for quick answers on wallet rules, account limits, and what happens when terms are updated or access changes.

ACCOUNT PROTECTION

How We Protect Your Account Under These Terms

Your account data and wallet activity are handled in line with these terms and our internal security practices. Here is what we do on our side — and what we need from you.

Data Handling

We collect only what is needed to run your account — login details, transaction records, and session data. We do not share your personal data with third parties outside our operational partners.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately via live chat so we can freeze the account and investigate.

Retention and Records

Transaction records — including DANA, OVO, and GoPay deposits and withdrawals — are retained for a defined period as required by our operational policy and available to you on request.

Requesting Changes

To update your account details or request a data correction, contact support with your registered account information. We verify identity before making any changes to protect your wallet.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the most common account and policy questions we receive from users across Indonesia.

You agree to use your account in line with these terms — including how you fund your wallet, how you access the platform, and what actions are prohibited. Access depends on local law and eligible regions.

We may update these terms when our services change. When that happens, we aim to notify you via your account or the platform. Continued use after the update means you accept the new version.

Yes. Wallet top-ups and withdrawals via DANA, OVO, and GoPay are covered here alongside each wallet provider's own policy. You stay responsible for keeping your e-wallet credentials secure.

We may suspend or close your account if we find a breach. You will be notified via your registered contact details. Pending wallet balances are handled according to our internal review process.

Contact support via live chat or email with your account details. We verify your identity first, then provide the relevant transaction history for DANA, OVO, or GoPay activity on your account.

We share data only with operational partners necessary to run the platform — such as payment processors. We do not sell your data. Full details are in our privacy policy, linked from your account settings.

Understand the Rules That Govern Your Account

Reach Us About Any Terms Query

Live Chat

Email Support

Help Center

How We Protect Your Account Under These Terms

Common Questions About These Terms

01 What do I agree to when I open a mileatoto account?

02 Can mileatoto change these terms without notice?

03 Do DANA, OVO, and GoPay transactions fall under these terms?

04 What happens if I breach these terms?

05 How do I request a copy of my account or transaction records?

06 Is my personal data shared with other parties under these terms?

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