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Understand the Legal Terms That Govern Your Account

Your account on mileatoto operates within a set of clear legal terms — covering how we handle your data, what you can expect from us, and what we ask of you.

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mileatoto Understand the Legal Terms That Govern Your Account
PERLINDUNGAN AKUN ANDA

How We Protect Your Data and Account

Account security and data handling are built into how mileatoto processes every transaction and login. Whether you top up via OVO or authenticate through your registered mobile number, each step goes through encrypted verification. Here is how we manage your account data in practice.

Enkripsi Data Transaksi

Every deposit and withdrawal request — whether via DANA, OVO, or GoPay — is processed through encrypted channels. Your wallet details are never stored in plain text and are used only for the transaction you initiate.

Cookies dan Sesi Browser

We use session cookies to keep your account active during a browsing session. Persistent cookies help us remember your login preference and region. You can manage cookie settings from your account or browser at any time.

Retensi dan Penghapusan Data

Account data is kept for as long as your account is open, plus a retention period required under applicable law. If you close your account and request data deletion, we process that within the timeframe set by local regulations.

Cara Mengajukan Permintaan

To request a copy of your account data, correct a detail, or ask for deletion, contact us via live chat or email with your registered account identifier. We verify your identity before processing any data request.

JALUR KONTAK HUKUM

Reach Us for Legal and Policy Questions

If you have a question about how your account data is handled, want to request a data review, or need clarification on how our terms apply to your region, our support team is here. You can reach us through live chat, email, or your account's help centre — all accessible directly from the mobile interface.

Live Chat Open the chat widget from your account dashboard at any time. Our Indonesia support team handles legal queries, data requests, and account access concerns directly through this channel.
Email Dukungan For written records of legal or data-related requests, use our support email. We aim to respond to account data queries and policy questions within a reasonable working timeframe.
Pusat Bantuan Akun Your account's help centre contains a dedicated section for legal and privacy queries. Navigate there from your account settings to find the relevant request form for data access or deletion.

Legal Questions We Hear Most Often

These are the questions account holders ask us most when it comes to legal terms, data rights, and how our policies work. If your question is not here, reach out through live chat or the help centre.

We collect your registered contact details, your e-wallet identifier (DANA, OVO, or GoPay), and transaction history. This data is used for account verification and payment processing only.

Yes. Contact our support team via live chat or email with your account ID. We verify your identity first, then provide a summary of the data we hold within the timeframe required by applicable law.

Access depends on local law and eligible regions. You are responsible for confirming that your participation complies with the regulations in your location before using the platform.

Submit a deletion request through the help centre in your account settings or via our support email. After identity verification, we process deletion within the period set by local data regulations.

Your e-wallet details are used only for the specific transaction you initiate. They are not stored permanently and are not shared outside of the payment processing and fraud-prevention process.

We notify active account holders via their registered contact details when terms change. Continuing to use your account after an update is taken as acceptance of the revised terms.